Process Purpose. Together with the process outcomes (see hereafter), it is the
basis of the definition of process. The ISO/IEC 15504 standard makes an explicit link
between the process purpose of a process and the set of objectives expected to be
fulfilled when performing that process [8 sec. 6.2.4].
Process Outcome. The achievement of a process purpose must be demonstrated
by the collection of outcomes. Each outcome can be described with a sub-goal. The
ISO/IEC 15504 gives three types of outcomes: the fulfillment of a specified
requirement (or constraint), a change of state, or the production of an artifact. The
main difference between the purpose and its full refinement into the collection of
outcomes is that the outcomes must be observable and measurable.
Assessment Indicator. The definition of assessment indicators increases the
quality of the assessments because they enhance the rigorous observation of the
fulfillment of the outcomes and the purposes. The ISO/IEC 15504 gives the example
of three kinds of indicators: practices, work products and resources needed for the
performance of the process.
Assessment Instrument. These are used to help the assessors to collect a complete
set of evidences concerning the fulfillment of the purposes and outcomes. The usual
examples of assessment instruments are checklists and questionnaires.
With goal-oriented method, when indicators and outcomes are related to their
corresponding assessment instruments (e.g. specific questions), it is easier to
understand the focus of the questions during an assessment. More importantly, this
link with goals gives the main focus of each question that can be referred to by
assessors when preparing an assessment or during an assessment when the assessment
context 1s unusual.
Goal-oriented methods have been used to build such kind of instruments. An
example is the Goals-Questions-Metrics method (GOM) that has been used in the
field of quality improvement [10]. Just like here, in the GOM method the design of
questionnaires starts with the definition of goals and organizational unit's processes.
30